Because we value your business, GMRgold guarantees customer satisfaction. We are happy to make refunds, exchanges or returns on all sales that meet our criteria. To take advantage of this guarantee, you must notify GMRgold’s Customer Service department by phone at 1 (877) 795-9585 within 14 days from the date you received your package. In addition, you must keep all items in their original packaging. You are responsible for any shipping charges to return your items to us, and they must be securely packaged and clearly addressed. We do not refund shipping and handling charges on your original order. GMRgold reserves the right to refuse any returns that do not adhere to these requirements.
Your satisfaction is important to us. If you are disappointed with your order, we encourage you to call us so we may have a chance to help you resolve any issues you have with your order. We are committed to giving you the best products and service possible. If you request an exchange, we reserve the right to select an acceptable replacement or refund your money if none is available.
If you return bullion products, GMRgold may require you to pay for any market loss that occurs between the time you received the package and the time we received it in return. If there is a market gain on your item, GMRgold retains the amount of the gain.
We do our best to supply you with accurate product information and pricing on our product pages. Yet, despite our diligence, typographical and pricing errors can happen. If you rely on product page pricing or information that is in error, GMRgold reserves the right to refuse cancel orders placed while the error was on the website. We will contact you about any incorrect pricing for directions or notify you that we have cancelled your order.
We may post additional return policy terms concerning returns, refunds, exchanges and cancellations on the product pages on our website.